Mining company’s training division

In short

The training division of a major mining company needed a facility for out-of-hours printing and a 24 hour emergency printing service.

Before

When they first met with Current Print Solutions (CPS), the training division’s experience with print management companies had been underwhelming, and delivered little business support.

Having used several companies, the list of complaints included a lack of partnership and understanding of their expectations and needs. This underpinned daily issues such as delivery times being missed, poor or non-existent after-hours express services, long delivery times and high freight costs. The division had never had a designated account manager.

After

Current Print Solutions (CPS) made a point of getting their heads into the client’s business, working with them as a team and appointing an account director as the group’s central point of contact, with a client service representative to assist. Both were dedicated to understanding the company and ensuring the relationship was as well informed and seamless as possible.

CPS then worked with the client to put in place a service level agreement that involved every aspect of the print management process, from production and delivery, to ordering and sales.

CPS implemented:

• A new ordering system that offered online shopping and reporting for tracking jobs.
• A secure FTP upload for fast, accurate and safe file transfers.
• Solutions for version control of training material and management of intellectual property.
• After-hours production facilities available to receive and complete jobs within 24 hours.
• Mobile email services direct to the group’s appointed account director - so no message was missed, and delegation could be made to the client service representative when needed.
• Expected delivery times to accommodate express ordering.

This meant CPS was now accountable for the entire print management service, including: processing after hours orders, express turnarounds, delivery to remote locations, as well as establishing an efficient tracking system that confirmed when goods had been delivered.