Conference division of a legal publishing company

In short

A legal publishing company was printing their conference materials in separate states and cities: there was no consolidation of costs and timings.

Before

The nature of the conference division’s dealings with the print industry was fractured, inefficient and costly – both to their bottom line and their company brand.

Three offices – Brisbane, Sydney and New Zealand - were utilising different print suppliers, all of whom had varying prices. None had any standardisations or service level agreements.

Other main issues of concern included a lack of consistency in the treatment of the brand, as well as strong variations in the quality of the work produced.

It was the printers’ responsibility to fulfill and deliver orders to the event locations throughout Australia and New Zealand, and late deliveries were commonplace. There were no track and trace communications from the printers, so the client had no way of knowing when goods had left and were en route to their destination.

After

Current Print Solutions offered the client a structured, managed relationship with measurables for success all along the way.

Centralisation and standardising systems were the key to getting the conference division where they needed to be with their print management.

As a centralised point of control, CPS designated an account manager to manage the relationship, to get to know the business, plus understand the similarities and differences required by each of the business sites.

Standardising practices led to several great results:

CPS implemented:

• CPS introduced a track and trace system for the client, so they knew from job tickets exactly when an order had left the printers and been received at its event location.
• This job ticket system also meant a more seamless flow for job orders; it improved communication for the client, couriers and CPS.
• A consistent look and feel was designed for documentation, which was held and managed by the CPS art department.
• Environmentally-friendly printing solutions were put into practice: non-plastic binders, 100% recycled papers and vegetable based inks were incorporated. This added to consistency in the final print product – consistent colours and finish.

As a result of the partnership, the legal publishers are now saving money, strengthening their brand and improving both their internal and client communication.